Policy

PAYMENT POLICY

No.1. REGULATIONS ON USE OF CREDIT CARD WHEN MAKING A RESERVATION AT SEASHELLS PHU QUOC HOTEL & SPA

To ensure the benefits of customers and cardholders, Seashells Phu Quoc Hotel & Spa recommends that customers be named on the payment card and present at the time of check-in.

In case the cardholder is the guest booker and cannot be present at the time of check-in, Seashells has the right to request the customer to make a transfer or pay directly at the hotel.

No. 2. ACCOUNT TO RECEIVE PAYMENT OF SEASHELLS PHU QUOC HOTEL & SPA

Unless paying by credit card, cash or otherwise agreed in writing, the Client / Partner will make the payment directly to the following account:

Vietcombank account: Phu Quoc Tourism Joint Stock Company – 01 Vo Thi Sau, KP2, Duong Dong, Phu Quoc, Kien Giang:

Account number: 1011000632707 – Vietcombank Phu Quoc branch.

For any questions about the program, please contact:

  • Telephone: 02973 923 999
  • Website: https://seashellshotel.vn
  • Email: reservation@seashellshotel.vn

PRIVACY POLICY

Seashells Phu Quoc Hotel & Spa respects and is committed to protecting your private information. Please read the following Privacy Policy to better understand the commitments we make to respect and protect the rights of our visitors.

Protecting your personal data and building your trust is very important to us. Therefore, we will use the name and other information related to you in compliance with the content of the Privacy Policy. Seashells Phu Quoc Hotel & Spa only collects necessary information related to the transaction. Seashells Phu Quoc Hotel & Spa will keep customer information within the time required by law or for any purpose. You can access the website and browse without having to provide personal details. At that time, you are anonymous and we cannot know who you are if you are not logged into your account.

No.1: COLLECTION OF PERSONAL INFORMATION

a) Purpose of collecting personal information;

Seashells Phu Quoc Hotel & Spa will use the information you have provided to process orders, provide services and information requested through the website and at the request of customers. Seashells Phu Quoc Hotel & Spa can use the customer’s personal information for market research, details will be hidden and only used for statistics. You can refuse to participate at any time. Any responses to surveys or polls that we need customers to do will not be passed on to third parties. It is only necessary to disclose the customer’s email if the customer wishes to participate.

Furthermore, we will use such information to manage the client’s account; verify and perform online transactions, audit data download from the web; improve website layout and content and tailor it to your users; identify web visitors, do demographic research, send information including product and service information, if the customer shows no sign of rejection. If you do not want to receive any of our marketing information, you can refuse at any time.

Seashells Phu Quoc Hotel & Spa has no limit on personal information: title, name, gender, date of birth, email, address, phone number, fax, payment details, payment details by card or account details/bank account.

b) Scope of information use;

Customer information is only used in the management and business of the website, as well as provided to affiliated parties. Seashells Phu Quoc Hotel & Spa may also use the information we have gathered to inform customers about other products or services available on the website www.seashellshotel.vn or its affiliates or to contact customers or to collect customers’ perceptions of existing products and services or potential new products and services that could be offered.

c) Time of information storage;

Seashells Phu Quoc Hotel & Spa collects, stores and processes customer information for the purchase process and for future announcements and to provide services. Personal information will be stored on the hotel room management system/emails for no more than 2 years for the purpose of the next stay or for the purpose of marketing, payment, and system support, customer care, customer management, taking care of and receiving feedback from customers …

d) Persons or organizations that may have access to that information;

Personal information of customers may be shared within the Hotel or with other companies, but only when necessary to respond to customer requests or for related purposes. In addition, customers are committed to protecting personal data and are not allowed to disclose to third parties. Seashells Phu Quoc Hotel & Spa does not take any responsibility for the information disclosed if this is not our fault.

e) For any inquiries related to booking, updating customer information processing or needing to answer service information provided by the Hotel, please contact:

Address: Seashells Phu Quoc Hotel & Spa- 01 Vo Thi Sau, Duong Dong, Phu Quoc, Kien Giang

Telephone: 02973 923 999

Email: reservation@seashellshotel.vn

Fan page: https://www.facebook.com/SeashellsPQ

f) Customer order details are kept by us, but for security reasons we cannot publish directly. However, you can access your order details via the confirmation email sent by the hotel or contact Hotel phone number 0273 923 999 or email reservation@seashellshotel.vn.

No.2: ENSURING CUSTOMERS RIGHTS

In order to protect the interests of customers, the transaction website management board provides customers with basic and important information to know before participating in purchases and services on the website, ensuring customers can buy safety. Customers should carefully review information related to the products and services being traded on the trading website about: price, brand name, specific support services and conditions of use, address, method delivery, payment method, bank account number and relevant information.

Seashells Phu Quoc Hotel & Spa stipulates that individuals, when registering as a customer, must provide all relevant personal information such as: Full name, contact address, email, identity card number, phone number, account number, payment card number…, and be responsible for the legality of the above information.

Seashells Phu Quoc Hotel & Spa is not responsible for nor resolves all complaints related to the interests of that guest in the event that the guest’s personal information provided when the initial registration is incorrect.

The hotel should provide guests with important information to know before entering into payments for and services on the website, ensuring customers can buy safely.

No.3: PROTECTION OF PERSONAL INFORMATION

Seashells Phu Quoc Hotel & Spa collects personal information of customers when customers register for guest ship, and other information in the process of customer feedback on the quality of products, services, customer stories.

No. 4: COMMITMENT OF SECURITY

Seashells Phu Quoc Hotel & Spa only gathers personal information to the extent that is appropriate and necessary for our proper commercial purposes. And we maintain appropriate measures to ensure the safety, integrity, accuracy, and confidentiality of the information provided by the User. In addition, we also take appropriate measures to ensure that third parties also take security measures for the information we provide to them.

Personal information and personal information of users are collected, stored and protected strictly, accurately and confidentially.

Enterprises set up separate software to collect and store information and are performed solely by their server system and backup server system. The privacy of users’ personal and private information is absolute and will not be presented to any third party unless requested by Government.

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